Visiting a patient at Cleveland Clinic Abu Dhabi can be a supportive and comforting experience. To ensure your visit is as smooth and stress-free as possible, it’s important to be informed about the hospital’s policies, services, and facilities. This guide provides comprehensive visitor information to help you navigate your visit efficiently.
Planning Your Visit
Visiting Hours
Cleveland Clinic Abu Dhabi has specific visiting hours to ensure patients receive adequate rest and medical care:
- General Visiting Hours: Typically from 10:00 AM to 8:00 PM. It’s advisable to check with the specific department or unit as some areas may have different hours.
- ICU Visiting Hours: Restricted and more limited to ensure patient safety and care. Generally, ICU visiting hours are more flexible but may require coordination with the nursing staff.
Contacting the Hospital
Before your visit, you may need to contact the hospital for various reasons:
- Main Hospital Line: For general inquiries and information, call +971 2 659 0200.
- Patient Information: To inquire about a patient’s room number or status, you can call the main line and ask to be connected to the appropriate department.
Getting to Cleveland Clinic Abu Dhabi
Location and Directions
Cleveland Clinic Abu Dhabi is conveniently located on Al Maryah Island. The address is:
- Cleveland Clinic Abu Dhabi
- Al Maryah Island
- Abu Dhabi, UAE
Transportation Options
- Car: Ample parking is available for visitors. Follow the signs to the visitor parking area.
- Public Transport: Various public transport options are available, including buses and taxis. The hospital is well-connected by public transport routes.
- Valet Parking: Valet parking services are available at the main entrance for convenience.
Upon Arrival
Entrance and Check-In
- Main Entrance: Use the main entrance for all general visits.
- Check-In Process: Visitors may need to check in at the reception desk. Have your identification ready and inform the staff of the patient you are visiting.
Security and Safety
- Visitor Badges: You may be required to wear a visitor badge while in the hospital.
- Personal Belongings: Keep personal belongings to a minimum to ensure a quick and easy security check.
- Health Precautions: Follow any health and safety guidelines provided by the hospital, such as wearing masks and using hand sanitizer.
Hospital Facilities and Services
Information Desks
- Main Lobby: Information desks are located in the main lobby, where staff can assist with directions and general inquiries.
Waiting Areas
- Comfortable Seating: Waiting areas are equipped with comfortable seating, Wi-Fi access, and reading materials.
- Family Lounges: Designated family lounges are available for relatives of patients undergoing surgery or critical care.
Food and Beverage
- Cafeteria: Offers a variety of meals and snacks. Located on the ground floor.
- Coffee Shops: Multiple coffee shops are available throughout the hospital, providing hot beverages, pastries, and light snacks.
- Vending Machines: Available for quick snacks and drinks.
Gift Shop
- Location: Near the main entrance.
- Offerings: A range of items including flowers, greeting cards, magazines, and personal care products.
Supporting a Patient
Bringing Items for Patients
- Permissible Items: Personal items like toiletries, comfortable clothing, books, and electronics are generally allowed. Check with the nursing staff if you are unsure about any items.
- Flowers and Gifts: Flowers and small gifts are typically welcome, but confirm with the unit as some areas (e.g., ICU) may have restrictions.
Communicating with Healthcare Staff
- Nursing Stations: Located on each floor; you can approach nursing staff with any questions or concerns.
- Patient Care Coordinators: Available to help with understanding the patient’s care plan and addressing any special needs.
Leaving the Hospital
Check-Out Procedure
- Return Visitor Badges: Ensure you return any visitor badges or passes at the reception.
- Final Visit: Make sure to say your goodbyes before leaving, and check with the nursing staff if any further instructions are needed.
Transportation
- Pick-Up Area: Designated pick-up areas are available near the main entrance for convenient access.
- Valet Service: If you used valet parking, present your ticket at the valet desk to retrieve your vehicle.
Staying Connected
Virtual Visits
If you are unable to visit in person, Cleveland Clinic Abu Dhabi offers virtual visit options:
- Video Calls: Coordinate with the patient and nursing staff to set up video calls using smartphones or tablets.
- Telephone Calls: Patients can receive calls directly to their room phones.
Online Services
- Patient Portal: Use the MyChart patient portal to stay updated on the patient’s health status, treatment plans, and to communicate with healthcare providers.
Feedback and Assistance
Providing Feedback
Cleveland Clinic Abu Dhabi values visitor feedback to improve services:
- Feedback Forms: Available at information desks and online.
- Patient Relations: Visit the Patient Relations office or contact them by phone to provide detailed feedback.
Assistance During Your Visit
- Volunteers: Hospital volunteers are available to assist with directions and provide general support.
- Staff Assistance: Hospital staff are always available to help with any needs or concerns during your visit.
Visiting a patient at Cleveland Clinic Abu Dhabi is made convenient and supportive through a variety of services and facilities designed to enhance the visitor experience. By understanding the hospital’s policies, utilizing the available resources, and following the provided guidelines, you can ensure a smooth and pleasant visit, contributing positively to the patient’s recovery and well-being.
